Cancellations and refunds
Last updated October 2026. Questions? Call us on 07368652169.
Fare rules decide what is possible
Every airline ticket has fare rules. Some fares can be changed or refunded, usually for a fee; many cheaper fares cannot be refunded at all. We tell you the rules for your fare before you book, and they are on your booking confirmation.
No cooling-off period
Flights booked for specific dates are not covered by the 14-day cancellation right in the Consumer Contracts Regulations. Once a ticket is issued, the airline's fare rules apply.
If you need to cancel
Call or email us as soon as you can, and before the flight departs. Not turning up for a flight can mean losing the whole ticket, including the return journey. We tell you what the airline will refund, and any fee of ours, before we go ahead.
Even on a non-refundable ticket you can usually get back some government taxes, such as UK Air Passenger Duty. Ask us and we will claim them for you.
If the airline cancels or changes your flight
If the airline cancels your flight or changes it a lot, you are normally entitled to a full refund or another flight. We will help you choose and deal with the airline for you.
How long refunds take
We pass on your refund as soon as the airline or ticketing company pays it to us. This usually takes 8 to 12 weeks. Refunds go back to the card you paid with, or to a bank account you tell us. Our own fees for changes and cancellations are in the booking terms.
Ask us
For any refund or change, contact us by phone 07368652169, email [email protected], or write to us at 5 Brayford Square, London, United Kingdom.