Privacy and cookies
Last updated October 2026. Questions? Call us on 07368652169.
Who we are
XcessFly Ltd, trading as XcessFly, a company registered in England and Wales (number 17468041), registered office 5 Brayford Square, London, United Kingdom is responsible for your personal information (the "controller"). You can contact us about your information by phone 07368652169, email [email protected], or write to us at 5 Brayford Square, London, United Kingdom.
What we collect
- What you tell us when you call, send a WhatsApp message, request a call back, ask for a quote or sign up for fare alerts: your name, phone number, email address and travel plans.
- What airlines need to issue a ticket: the names of everyone travelling as shown on their passports, dates of birth and sometimes passport details or special assistance needs.
- Payment records. Card payments are handled by Stripe; we never see your full card number.
- If you accept cookies: how you use this website (see Cookies below).
Why we use it
- To find fares, make your booking and look after it before and after you travel (to carry out our contract with you).
- To keep accounting records the law requires.
- To reply to enquiries and improve our service (our legitimate interests).
- To email you fare alerts and to use analytics and advertising cookies, only if you agree. You can change your mind at any time.
How long we keep it
Booking and payment records: six years, for tax and accounting. Enquiries that don't lead to a booking: two years. Fare alert sign-ups: until you unsubscribe.
Your rights
You can ask for a copy of your information, ask us to correct or delete it, object to how we use it, or ask us to stop sending you marketing. Contact us to do any of these. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.